Cloud Call Center

Although big rooms filled with agents are still common, the biggest trend in Call Centers is to distribute a workforce to multiple offices or even to home offices.

Now agents can sit anywhere in the world, behind any kind of phone, and be a full participant in a feature-rich Call Center queue. With Cloud-based Call Center applications, businesses can now deploy agent queues in minutes with features that used to cost tens of thousands.

Requirements for Call Centers have grown far more complex than ever before. The need for a distributed workforce is a big factor, but so is the down economy. Businesses are being forced to consider drastic cost-cutting measures, which ironically, is driving more need for technology innovation. Terrapin has the right Call Center fit for your business. If you simply need basic queuing and reporting, or if you need advanced skills-based routing and detailed analytics, we can design the perfect solution.

Contact us today for a free Cloud assessment. We’ll demonstrate for you exactly how the Cloud can impact your business.