ConnectFirst

ConnectFirst is an innovative Cloud-based Call Center platform that is changing the way call centers are deployed.

No longer are companies investing 100s of thousands on equipment running locally for their critical call center applications. Now with ConnectFirst, all that technology can sit in the Cloud and all the inbound or outbound calls can be routed to any device anywhere in the world.

ConnectFirst fully supports all the advanced features that most call center managers expect. Whether it be supporting multiple queues, real-time agent and call stats, historical reporting, CRM integration, or advanced skills-based routing, ConnectFirst can meet the demanding requirements of today’s call center. Interestingly, compared to other industry leading hosted call center solutions, ConnectFirst routinely comes in at 1/4 to 1/3 the price.

The days of investing big expense in premise-based call center technology are behind us. Call centers…welcome to the Cloud!